Phone
Bill or the A-Tech team answers during business hours.
Active customers receive the direct support line during onboarding, so calls reach someone who understands residential appraisal work.
Support from people who know the report.
Phone answered by Bill or the A-Tech team during business hours. After-hours bugs blocking a Monday deadline get SMS escalation. ARIA stays available 24/7 for chat triage and appraiser context.
Send context, files, and screenshots when the issue needs detail.
Use support@appraisal-os.com for account questions, migration help, and non-urgent product issues.
Chat
24/7 ARIA chat triage is available inside the app.
ARIA gathers assignment context, records the issue, and escalates to a real person when a bug blocks delivery.
Escalation
After-hours deadline blockers can be escalated by SMS.
If a Friday-after-5pm bug blocks a Monday delivery, the customer escalation path reaches Bill directly.
Support SLA
Clear channels, real escalation, and no anonymous ticket queue for critical appraisal deadlines.
Business hours
Phone and email support are handled by Bill or the A-Tech team.
After-hours blocker
Deadline-blocking bugs get SMS escalation instead of waiting in a queue.
Inside the app
ARIA is available 24/7 for triage, report context, and handoff notes.