Phone
Bill or the A-Tech team answers during business hours.
Active customers receive the direct support line during onboarding, so calls reach someone who understands residential appraisal work.
Support from people who know the report.
Phone answered by Bill or the A-Tech team during business hours. Use your customer SMS support line for after-hours deadline issues.AOS-1, the AI assistant, can help with report context inside the app.
Send context, files, and screenshots when the issue needs detail.
Use bill@appraisal-os.com for account questions, migration help, and non-urgent product issues.
Chat
AOS-1 is the AI assistant inside the app. It is not a support ticket system and not a promise of human availability.
AOS-1 can explain the current screen and help you describe an issue. To reach a person, send the details to bill@appraisal-os.com or use your customer support line.
Escalation
For after-hours deadline issues, use your customer SMS support line.
Send the blocked step and delivery deadline directly to the support line provided during onboarding. Email bill@appraisal-os.com if you need that contact information.
Founding-cohort support
Clear channels, real escalation, and no anonymous ticket queue for critical appraisal deadlines.
Business hours
Phone and email support are handled by Bill or the A-Tech team.
After-hours escalation
Send deadline-blocking issues to your customer SMS support line, with the deadline and the step that failed.
Inside the app
AOS-1, the AI assistant, can help with report context inside the app. Support requests go to email.